Support and services in NSW

Quitline 13 7848 (13 QUIT)

The Quitline is a confidential telephone information and advice service, available throughout Australia. For the cost of a local call (except mobiles), professional telephone advisors provide encouragement and support to help you quit. They are friendly, helpful and non-judgmental.

Quitline services

Free callback service

The callback service is available for smokers who would like ongoing support with their efforts to quit smoking. Up to six follow-up phone calls can be scheduled throughout the most difficult period of quitting at times that suit you best. This service can help to keep you motivated and on track and can double your chances of successfully quitting for good.

Help with planning

If you want to quit smoking, a Quitline advisor will ask questions about your smoking in order to assist you to tailor a personal quit plan that suits your needs. An advisor can determine your level of nicotine dependency and look at what strategies are likely to be effective to suit your lifestyle.

Advice on use of nicotine replacement products

Advisors have been trained in health, education or psychology and smoking cessation. They know the health effects of smoking and understand the quitting process and how difficult quitting smoking can be. Quitline can provide advice on appropriate use of nicotine replacement products to help you beat the addiction. Proper use of products can often be the key to successfully quitting for good.

Language services - NSW only

In addition to the English-speaking Quitline (13 7848), there are now seven dedicated lines to assist people who speak the following languages:

Arabic: 1300 7848 03
Chinese (Cantonese and Mandarin): 1300 7848 36
Italian: 1300 7848 61
Vietnamese: 1300 7848 65
Korean: 1300 7848 23
Greek: 1300 7848 59
Spanish: 1300 7848 25

For information about the Multicultural Health Communication Service please see the website: http://www.mhcs.health.nsw.gov.au/